Terms and Conditions

Please read these terms and conditions carefully before using our services. By engaging our services, you agree to be bound by these terms.

1. Services

Valufire Protection provides fire safety services including but not limited to:

• Fire alarm installation and maintenance
• Emergency lighting installation and maintenance
• Fire risk assessments
• AOV systems installation and maintenance
• Fire extinguisher supply and maintenance

2. Service Agreements

All services are provided subject to:

• Written quotation and acceptance
• Agreed schedule of works
• Payment terms as specified in the quotation
• Compliance with relevant safety standards and regulations

3. Warranties and Guarantees

Our work is guaranteed for 12 months from completion, covering:

• Workmanship quality
• Equipment functionality (manufacturer warranty terms apply)
• Compliance with relevant standards

4. Payment Terms

Standard payment terms include:

• 50% deposit for new installations
• Balance due upon completion
• 30-day payment terms for maintenance contracts
• Late payment charges may apply

5. Cancellation and Refunds

Our cancellation policy includes:

• 48-hour notice required for appointment cancellation
• Cancellation charges may apply
• Refunds assessed on a case-by-case basis

6. Liability

Valufire Protection maintains comprehensive insurance coverage but:

• Is not liable for indirect or consequential losses
• Requires proper maintenance and use of installed systems
• Must be notified immediately of any system issues

7. Emergency Call-outs

24/7 emergency service is available subject to:

• Priority response for maintenance contract customers
• Additional charges for out-of-hours attendance
• Minimum call-out charges apply

8. Data Protection

We handle your data in accordance with our Privacy Policy and:

• GDPR requirements
• Industry best practices
• Confidentiality agreements

Contact Us

For questions about these terms, please contact us:

• Email: sales@valufire.co.uk
• Phone: 07771 055708